LEGAL DISCLAIMER

DEOS GROUP: PAY-AS-YOU-GO PRINT PROGRAMME TERMS & CONDITIONS

Last Updated: August 2026

Please read these Terms and Conditions ("Terms") carefully before requesting a machine allocation or submitting an inquiry via https://trial.deosgroup.co.uk/. These Terms govern the relationship between DEOS Group.co.uk Limited ("we", "us", "our") and the corporate entity, business owner, or organization requesting the equipment placement ("the Client", "you", "your").

By submitting a trial request or signing an initial delivery note, you agree to be bound by these Terms. These terms apply exclusively in a Business-to-Business (B2B) context.

TERMS & CONDITIONS 

1. The 3-Month Risk-Free Trial Period

1.1 Scope: DEOS Group will deliver, professionally install, and configure one (1) selected multifunction hardware device at the Client's specified corporate premises.
1.2 Trial Duration: The risk-free trial window runs for exactly ninety (90) calendar days commencing from the physical delivery and installation verification date signed off by our engineers.
1.3 Ownership: All hardware equipment provided remains the exclusive legal property of DEOS Group throughout the trial window and any subsequent rolling agreement periods. The Client has no right to sell, lease, alter, or relocate the hardware without our prior written consent.

2. Upfront Delivery & Configuration Fees

2.1 One-Off Charges: Placement of the hardware requires a non-refundable upfront delivery and professional network installation fee. This fee is dependent on the selected hardware tier:

• Lexmark XC2326: £95.00

• Lexmark XC4342: £145.00

• Ricoh IMC 2010: £295.00
  2.2 Payment Terms: This upfront configuration fee must be settled in full prior to dispatch or upon successful installation sign-off, as determined during initial consultation.

3. Usage Billing & Click Rates

3.1 Per-Page Charges: The Client agrees to pay exclusively for the print volume generated during the trial window and any ongoing billing cycles. Charges are calculated via a flat "click rate" per physical page printed or copied.
3.2 Bespoke Commercial Rates: Exact per-page click rates for mono (black and white) and colour outputs are explicitly negotiated and documented on the Client's individual Trial Activation Order form prior to delivery.
3.3 Meter Readings: Usage tracking is monitored automatically via our remote management software. If automated reading is obstructed by the Client’s network changes, the Client must provide digital meter screenshots within forty-eight (48) hours of an electronic request.

4. Fully Inclusive Supplies & Technical Maintenance

4.1 Consumables Provision: Your negotiated per-page click rate is fully inclusive of standard replacement toner supplies and high-quality A4 Eco Copy White paper.
4.2 Automated Replenishment: Toner levels are monitored remotely by our systems. Replacements are dispatched automatically to the Client’s registered delivery location free of charge. Consumables provided remain the property of DEOS Group and must be used exclusively inside the allocated device.
4.3 Engineering Support: All hardware breakdowns, standard mechanical wear-and-tear, on-site technical support, and replacement parts are fully covered under the programme with zero additional callout or labour fees.
4.4 Exclusions: Maintenance coverage does not extend to faults caused by gross user negligence, intentional vandalism, use of third-party non-DEOS consumables, or liquid damage. Repairs required under these circumstances will be billed to the Client at our standard engineer standard rate.

5. Post-Trial Commercial Pathways (End of Month 3)

At the conclusion of the 90-day trial period, there is no automatic lock-in to a multi-year lease. The Client must select one of the following three commercial paths:

• Option 1: RETURN IT: If the solution is not a perfect operational fit, the Client may request equipment removal. DEOS Group will collect the hardware with zero penalty or exit fees. The Client is only liable to pay for the volume of mono and colour prints printed during the 3-month trial window.

• Option 2: FIXED AGREEMENT: The Client can opt to transition into a stable, predictable monthly or quarterly corporate agreement. The pricing structure for this option is customized and calculated using the actual usage volume data compiled during the trial.

• Option 3: PAY AS YOU GO: The Client may opt to maintain the baseline arrangement, continuing on the exact same flexible per-print billing structure with zero fixed-term operational commitments.

6. Client Responsibilities & Data Protection

6.1 Power and Environment: The Client must provide a clean, secure, indoor operational space and a stable power source for the hardware.
6.2 Network Connection: To ensure automated toner dispatch and meter readings function correctly, the device must remain connected to the Client's office internet network.
6.3 Data Protection (GDPR): Both parties agree to handle any administrative, business, or personnel data captured during this agreement in strict compliance with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018. View our complete privacy policies for details.

7. Limitation of Liability & Governing Law

7.1 Business Disruption: While DEOS Group maintains a fast national engineering response network, we are not liable for any secondary commercial losses, loss of business revenue, or operational downtime caused by mechanical hardware failure or delivery delays.
7.2 Governing Jurisdiction: These Terms and Conditions shall be governed by, interpreted, and enforced in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.